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jackthehat

Member
jackthehat

PP not despatching eBay orders that have multiple items

Hi Guys

I noticed that PP hasn't been despatching eBay orders that contain multiple items over the last couple of days. It uploads the tracking number for one of the products in the order but doesn't do the same for the remaining products. Therefore, orders containing multiple products are still in the "awaiting postage" section on eBay.

Not sure if this is an eBay fault but thought you should be aware. I am having to manually despatch these orders.

Jamie

Andrew

Admin
Andrew

Re: PP not despatching eBay orders that have multiple items

Is this through Express or the browser?

jackthehat

Member
jackthehat

Re: PP not despatching eBay orders that have multiple items

This is through the browser

Andrew

Admin
Andrew

Re: PP not despatching eBay orders that have multiple items

Thanks, we'll have a look.

jackthehat

Member
jackthehat

Re: PP not despatching eBay orders that have multiple items

Problem still happening this morning. Just FYI.

Andrew

Admin
Andrew

Re: PP not despatching eBay orders that have multiple items

I'll need to have a look here, will give you call.

jackthehat

Member
jackthehat

Re: PP not despatching eBay orders that have multiple items

Hi Andrew

This has suddenly started working again today. Looks like eBay may have made some changes.

Chrissii

Support
Chrissii

Re: PP not despatching eBay orders that have multiple items

Hi Jamie,

Thank you for the update, I'm pleased to hear that this has been resolved.
Please let us know if you experience any further issues.

Thanks again,
Chrissii